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All Support issues are dealt with remotely for the duration of the Promotion. Client must have an active broadband internet connection. Any issues that cannot be dealt with remotely and need on site assistance will be charged at the rates of £70 for call outs and £50 per hour on site. For full details visit our website. Subject to Approval. According to our SLA, one hour response to faults is applicable during Business Hours 9 to 5, Monday to Friday.
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