Using preparatory remote software technicians at our company are able to connect to clients’ machines via the internet and subsequently diagnose the issue with a computer or server or peripheral. This contract is backed up by secondary on-site support in case the problem is a hardware issue or there is no active internet connection at the client’s site.

The advantage of remote maintenance is that issues can be diagnosed and solutions can be provided much quicker and at a lower cost to the client.

These contracts are based on the number of servers / workstations and laptops at the client’s site. The minimum number of machines to make this contract viable is at least 5 workstations for an instant quote e-mail us.